Terms of Service

1. Acceptance of Terms

By creating an account, subscribing to, or using the DocKit Care SaaS platform, you (the "Hospital" or "Client") agree to these Terms of Service. If you do not agree, you must not use our software.

2. SaaS Services

DocKit Care provides a cloud-based hospital management system including modules for OPD, IPD, Billing, Pharmacy, and AI Prescriptions.

• We guarantee a 99.9% uptime SLA for Enterprise customers.
• Features available depend on your active subscription tier.

3. Client Obligations

• You are responsible for the accuracy of all medical data entered into the system.
• You must maintain the confidentiality of admin and staff credentials.
• You agree not to reverse engineer or attempt to breach the security of the SaaS platform.

4. Billing & Subscriptions

• Subscriptions are billed in advance on a recurring monthly or annual basis, in Indian Rupees (INR).
• All fees are stated on the pricing page. A GST invoice is issued for every successful payment.
• Card, UPI and net-banking details are processed solely by RBI-authorised, PCI-DSS compliant payment gateways. We do not store full card numbers, CVV or UPI credentials.
• Failure to pay may result in account suspension after a 15-day grace period. Your data is retained during this period and is not deleted without notice.
• You may cancel at any time; access continues until the end of the period already paid for.
• Refunds and cancellations are governed by our Refund & Cancellation Policy, which includes a 14-day refund window on a first purchase. Where these Terms and that policy differ, the Refund & Cancellation Policy applies.
• DocKit Care is delivered electronically; nothing is shipped. See our Service Delivery Policy.

5. Data & Privacy

You retain full ownership of all patient data. DocKit Care acts solely as a data processor. Please refer to our Privacy Policy for more details on how we protect your data.

6. Limitation of Liability

DocKit Care provides software tools, not medical advice. We are not liable for medical errors, misdiagnoses, or patient outcomes resulting from the use or misuse of our software.

Our total liability shall not exceed the amount paid for the software subscription in the 12 months preceding the claim.

7. Medical Disclaimer

• DocKit Care is practice management software. It does not provide medical advice, diagnosis or treatment, and it does not practise medicine.
• All clinical decisions, prescriptions and records are made and owned by the registered medical practitioner using the platform.
• The treating clinic is responsible for the accuracy of the data it enters and for compliance with applicable medical council and record-retention rules.
• The platform is not an emergency service and must not be relied upon in a medical emergency.

8. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or in connection with them is subject to the exclusive jurisdiction of the courts at Jaipur, Rajasthan.

We aim to resolve complaints directly. Please raise any dispute with our Grievance Officer first; grievances are acknowledged within 48 hours and resolved within 15 days.

9. Business Details & Contact

• Legal entity: DocKit Care (Sole Proprietorship)
• Trading as: DocKit Care
• Registered address: Vaishali Nagar, Jaipur 302021, Rajasthan, India
• Legal queries: legal@dockit.care
• Support: support@dockit.care
• Grievance Officer: grievance@dockit.care
• Phone: +91 78000 38366 (Mon–Sat, 9:00–18:00 IST)