DocKit Care (Sole Proprietorship) is a software service. This page explains how access is delivered after a successful payment.
1. Nothing is physically shipped
DocKit Care is delivered entirely over the internet as a software subscription. We do not sell, ship or courier any physical product, and no shipping, delivery or handling charge is ever added to your order.
2. When access is activated
- Online payments (card, UPI, net banking, wallet): your workspace or module is activated immediately on successful payment, and in nearly all cases within a few minutes.
- If the gateway marks a payment as pending: activation happens as soon as the gateway confirms the payment, normally within 24 hours.
- Bank transfer or cheque (enterprise plans): activation happens within 2 working days of the funds being credited to our account.
3. How you receive access
- A payment receipt and GST invoice are emailed to the billing email address on the account.
- A separate email confirms that the workspace is live and includes the sign-in link for your clinic or hospital.
- You sign in at this website, or in the DocKit Care mobile app, with the credentials you created at sign-up. No installation media or hardware is required.
If you have paid but not received these emails within the timelines above, check your spam folder first, then contact us — see section 5.
4. What you need in order to use the service
- A device with a current web browser, or the DocKit Care mobile app.
- A working internet connection at the clinic or hospital.
- Any optional hardware you choose to use with the platform — such as a barcode scanner or printer — is bought by you from your own supplier. We do not supply hardware.
5. If activation does not happen
Contact us with your payment reference and we will either activate access or refund the charge under our Refund & Cancellation Policy.
- Email: support@dockit.care
- Phone: +91 78000 38366 (Mon–Sat, 9:00–18:00 IST)
- Address: Vaishali Nagar, Jaipur 302021, Rajasthan, India
6. Service availability
The platform is intended to be available at all times apart from planned maintenance, which is announced in advance inside the product. Access is delivered to customers in India; we do not geo-restrict the service, but support hours are IST.